Sapphire Clothing Terms, Returns & Alterations
Please read the information below before placing an online order. It explains ready-to-wear sizing, alterations, made-to-measure orders, online cancellation rights, exchanges, Click & Collect and how to contact us.
These terms apply to purchases made directly from Sapphire Clothing. Nothing in this policy limits your statutory consumer rights under applicable UK law.
Ready-to-wear sizing
Our ready-to-wear pieces are sold in the size stated on each individual product page. Please check the product information carefully before purchasing.
Alterations
Alterations are available for eligible dresses and outfits where possible. Alteration charges are separate from the purchase price and normally range from £35–£70, depending on the garment and the amount of work required.
Alterations normally take approximately 1–2 weeks, although timescales may vary depending on the garment and the work required.
Once a garment has been altered at the customer’s request, return and cancellation rights may be affected.
Made-to-measure orders
Made-to-measure garments are produced from scratch specifically for the customer and are charged at the original full price, including where a ready-to-wear version of the same design is currently on sale.
Made-to-measure designs are available in 100+ colours. Our colour and fabric catalogue can be viewed in store.
Because made-to-measure items are produced specifically to the customer’s requirements, they cannot normally be cancelled or returned simply because the customer changes their mind. This does not affect your statutory rights if an item is faulty, not as described or otherwise does not meet the requirements of UK consumer law.
Ready-to-wear online purchases
Where UK consumer cancellation rights apply to an online purchase, customers may notify us that they wish to cancel within 14 days of receiving the goods and then return the goods within the applicable return period. Items must be handled only as reasonably necessary to inspect them.
Exchanges
Exchanges may be offered in certain circumstances, subject to availability and the condition of the garment. Please contact Sapphire Clothing before returning or exchanging any item.
Faulty or incorrectly supplied items
Nothing in this policy limits your statutory consumer rights. Where an item is faulty, damaged, not as described or otherwise does not meet applicable legal requirements, the remedies required by UK consumer law will apply.
Click & Collect
Online orders are currently available through Click & Collect from Sapphire Clothing, 115 Victoria Street, Blackburn, BB1 6DS.
Delivery
Delivery is not currently available. We intend to introduce delivery in the future.
Contact
For questions about an order, sizing, alterations, made-to-measure pieces, returns or collection, contact Sapphire Clothing on WhatsApp: +44 7522 641502.
This page forms part of the terms presented during online checkout. Customers must confirm they have read and agree to these terms before continuing to secure payment.